Our number one responsibility is customer satisfaction!

Processors must maintain a professional work environment with at least:

  • High Speed Internet Access
  • Fax Capability
  • Copy Machine
  • Printer
  • Phone (land-line)
  • Cell Phone number made available to originators
  • Shredder
    • Documents containing borrower specific information are to be saved into the AlliancePro Document Vault, then must be shredded
  • Scanner
  • Adobe Acrobat Standard or Professional
  • Locking File Cabinet
  • Computer generated alerts to be cleared at least once per business day
  • Return your voice messages immediately